Q. What hand sanitizer can I use to refill my Vaask unit?
A. Vaask’s hand sanitizing fixture can be refilled with Vaask’s premium sanitizer or any quality hand sanitizer gel made of 60% to 75% ethyl alcohol.
Q. How often should I refill my unit?
A. Refill rate depends on the daily touch rate for a given Vaask unit. Each high-capacity cartridge averages 2,200 uses per fill. The average hotel or restaurant might refill each unit every other month, while a school or healthcare facility might need to refill once or twice a month.
Q.Can I order more hand sanitizer from Vaask?
A. Yes, Vaask offers its own hand sanitizer, which can be ordered by the gallon, by the pallet or via subscribe and save by calling +1 (512) 956-7687.
Q. How do I clean the exterior of the unit?
A. The Vaask unit should be cleaned as needed with a microfiber cloth and warm water. DO NOT use paper towels and/or abrasive/harsh chemicals.
Q. The red light is flashing on my unit. What does that mean, and what do I need to do?
A. If you see a red light at the bottom of the LED panel on the front of your Vaask unit, that means the sanitizer cartridge is empty and needs to be refilled. (A yellow light indicates that sanitizer is low.) If there’s a red light toward the top of the LED panel, that means service is required. Learn more on our Troubleshooting page or call +1 (512) 956-7687.
Q. Where is Vaask manufactured?
A. Vaask is manufactured in Austin, Texas.
Q. What is the warranty?
A. Your Vaask unit comes with a 5-year manufacturer warranty.
Q. Is the Vaask unit ADA compliant?
A. Yes, Vaask was built to be compliant with the Americans with Disabilities Act (ADA), National Fire Protection Association (NFPA), CE, SGS and CB.
Q. Are there any Vaask units that do not require cutting a hole in the wall?
A. Yes, Vaask is available in a freestanding pedestal and in the Surface, a wall bracket that attaches to the wall with four screws. Learn more about our Mounting Options.
Q. How is Vaask powered?
A. Vaask’s in-wall unit is powered by hard-wired AC (110V-220V) or Power over Ethernet (PoE). The freestanding pedestal has an 8-foot (2.4-meter) power cord. The Surface wall bracket can be hard-wired or plugged into an outlet. Vaask draws only 0.25 amp of power. Learn more on our Key Benefits page.
Q. Is Vaask a sustainable product?
A. Yes, Vaask is built to last. It uses AC power or Power over Ethernet (no batteries), is made of cast aluminum, and features a high-capacity, refillable sanitizer tank. Learn more about how Vaask is green.
Find additional information on our Troubleshooting page or contact Customer Support at support@vaask.com or +1 (512) 956-7687.
