Q. What hand sanitizer can I use to refill my Vaask unit?
A. Vaask’s hand sanitizing fixture can be refilled with Vaask’s premium sanitizer or any quality hand sanitizer gel made of 60% to 75% ethyl alcohol.
Q. How often should I refill my unit?
A. Refill rate depends on the daily touch rate for a given Vaask unit. Each high-capacity cartridge averages 2,200 uses per fill. The average hotel or restaurant might refill each unit every other month, while a school or healthcare facility might need to refill once or twice a month.
Q.Can I order more hand sanitizer from Vaask?
A. Yes, Vaask offers its own hand sanitizer, which can be ordered by the gallon, by the pallet or via subscribe and save by calling +1 (512) 956-7687.
Q. How do I clean the exterior of the unit?
A. The Vaask unit should be cleaned as needed with a microfiber cloth and warm water. DO NOT use paper towels and/or abrasive/harsh chemicals.
Q. The red light is flashing on my unit. What does that mean, and what do I need to do?
A. If you see a red light at the bottom of the LED panel on the front of your Vaask unit, that means the sanitizer cartridge is empty and needs to be refilled. (A yellow light indicates that sanitizer is low.) If there’s a red light toward the top of the LED panel, that means service is required. Learn more on our Troubleshooting page or call +1 (512) 956-7687.
Q. Where is Vaask manufactured?
A. Vaask is manufactured in Austin, Texas.
Q. What is the warranty?
A. Your Vaask unit comes with a 5-year manufacturer warranty.
Q. Is the Vaask unit ADA compliant?
A. Yes, Vaask was built to be compliant with the Americans with Disabilities Act (ADA), National Fire Protection Association (NFPA), CE, SGS and CB.
Q. Are there any Vaask units that do not require cutting a hole in the wall?
A. Yes, Vaask is available in a freestanding pedestal and in the Surface, a wall bracket that attaches to the wall with four screws. Learn more about our Mounting Options.
Q. How is Vaask powered?
A. Vaask’s in-wall unit is powered by hard-wired AC (110V-220V) or Power over Ethernet (PoE). The freestanding pedestal has an 8-foot (2.4-meter) power cord. The Surface wall bracket can be hard-wired or plugged into an outlet. Vaask draws only 0.25 amp of power. Learn more on our Key Benefits page.
Q. Is Vaask a sustainable product?
A. Yes, Vaask is built to last. It uses AC power or Power over Ethernet (no batteries), is made of cast aluminum, and features a high-capacity, refillable sanitizer tank. Learn more about how Vaask is green.
“Vaask is doing exactly what it’s meant to do. Get people’s attention and encourage them to sanitize their hands.”
Patty Williams, property manager of Muse Nashville (Tennessee)
“Vaask is the first company to address the germ problem in an elegant way. While everyone else is producing plastic jugs, Vaask decided to bring (a solution) into the 21st century.”
Emily Smith, lead designer of ES Design Group (Tennessee)
“Vaask blends right in with our sophisticated, modern interiors and makes cleaning your hands quite the experience instead of an afterthought.”
Melody McLeod, lead designer of LG Development (Illinois)
“Vaask is the only hand sanitizer company that’s done something this beautiful. It looks like we designed around them.”
Jack Olshan, managing director of Hotel Versailles (Ohio)
“I liked the high-quality finishes of the product and how the touchless sensor works so well and also warns users if the gel level inside is low.”
Leslie Fossler, Lead Designer, Leslie Fossler Interiors
“Vaask is very eye-catching and would complement any modern home. It added a nice ‘wow’ factor to my new home construction.”
June King, Owner, June King Custom Homes
“It’s really front and center so people are intrigued by it. It’s really apparent what it is. It’s the prettiest hand sanitizer anybody’s ever seen.”
Caryn Paradis, Lead Designer, Caryn Paradis Interior Design
“Vaask fits our lobby and fits our décor. It’s easy to use and easy to maintain. We don’t have to jump through hoops and can refill it with any sanitizer, if we choose to.”
Chris Kosor, General Manager, Origin Austin Hotel
“One of the biggest selling points was being able to use any sanitizer gel, which solved our refill supply problems and lowered costs. Our company is also very focused on being eco-friendly, and using Vaask lets us cut down on plastic and battery waste.”
Timothy Wagner, Facilities Manager for a 2-million-square-foot warehouse
“Vaask was exactly what we were looking for, in terms of the clean visuals and design lines, while also being super functional.”
Kimberly Orr, Lead Designer, Kimberly O Design