Shipping, Returns and Warranty Claims

Return Policy

Return Conditions for New Product Only

• FOR PRODUCTS THAT HAVE BEEN INSTALLED, OR PRODUCTS WITH CUSTOM PAINT OR APPEARANCE PACKAGE, SALE IS FINAL AND NON-REFUNDABLE.
• Customer must notify Vaask of the return within 45 calendar days of the ship date, as set forth by Vaask in its sole and absolute discretion. The customer must ship product back within 10 business days of receiving the Return Material Authorization.
• An additional service fee and/or parts replacement fee may be assessed for any product that is damaged, including during shipment, is missing components; or has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs necessary to repair the product, to replace missing, or modified parts, and to return the product to its original factory condition.

Instructions for Return of New Product

1. To request a return, the customer may contact Vaask by phone +1 (512) 956-7687, by email (info@vaask.com) or by submitting a Return Material Authorization (RMA) request on vaask. com/returns.
2. Once Customer Service determines the product’s return eligibility and calculated restocking fees, Vaask will provide the customer an RMA number and the address to which the product must be shipped.
3. The customer may, in Vaask’s sole and absolute discretion, be responsible for shipping the product, including all insurance, freight, or other transportation charges, to the return address provided by Vaask. The product should be properly packed to avoid damage in transit. Vaask will not be responsible for such damage.
4. Once Vaask receives the item, the company will inspect the returned items to ensure that it is not damaged and/or that no components are missing.
5. The amount of the purchase minus restocking fee and original shipping charges will be credited to the billing account on the order.
6. The credit will be applied to the balance of the billing account. If the balance is less than the refunded amount, the remaining funds will be refunded to the credit card used for purchase if applicable, or a check for the amount will be mailed to the address listed for the billing account on the Sales Agreement.

Warranty Policy

Instructions for a Warranty Return

1. To request a return and obtain an RMA number, the customer may contact Vaask Customer Service by phone +1 (512) 956-7687, by email (info@vaask.com), or by submitting an RMA request on vaask.com/returns.
2. Please use the return label supplied by your Customer Service associate.
   The return shipment address is:
   Vaask
   c/o Global Returns
   5811 Trade Center Drive, Ste 900
   Austin, TX 78744 USA
3. Use the packaging for the replacement part to return the original part. The RMA number must appear on the outside of the packaging.
4. If the part weighs over 50 lb (22.7 kg), you will be provided a prepaid Bill of Lading. To schedule a freight pickup, please contact Customer Service. We will only charge freight costs if the original part is not covered under warranty.
5. If the part weighs 50 lb (22.7 kg) or less, please use the provided prepaid shipping label and schedule a carrier pickup or drop off the package at your local carrier’s office location.

5-Year Limited Product Warranty

Where Vaask, LLC (“Vaask,” “we” or “us”) has identified in or on product packaging or in a product website description that a Vaask-branded hand sanitizing dispenser has a 5-Year Limited Product Warranty (a “Qualifying Product”), then for that Qualifying Product, Vaask warrants to the original purchaser that the Qualifying Product will be free from defects in materials and workmanship under normal use for a period of five (5) years from the date of original shipment by Vaask of the Qualifying Product (the “Limited Warranty Period”), subject to the terms and conditions set forth herein. This is a limited warranty, and it contains specific exclusions and limitations. This limited product warranty is non-transferable and applies only to a Qualifying Product sold directly by Vaask.

If a qualifying defect arises and a warranty claim is received by Vaask within the Limited Warranty Period, Vaask will, at its option and to the extent permitted by law, ship new or refurbished replacement parts to the original purchaser at no charge or replace the Qualifying Product with a new or refurbished product at no charge. To the extent permitted by law, these are your sole and exclusive remedies for a product defect, and Vaask’s total liability shall not exceed the invoice amount to the original purchaser for the defective Qualifying Product. This Limited Product Warranty is valid only in the jurisdictions where the products are sold directly by Vaask and is valid only to the extent permitted by the applicable laws of such jurisdictions. Any replacement product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.

1. How To Obtain Warranty Service
To obtain warranty service, you must contact Customer Service at +1 (512) 956-7687 or info@vaask.com. Proof of purchase must be presented upon Vaask’s request.

In some cases, a Vaask Customer Service representative will schedule a trouble-shooting call with the customer to attempt to diagnose the problem remotely. Based on our remote diagnostics, we may choose to ship the replacement part(s) to the customer free of charge. We may ask the customer to send us the defective components for diagnostics, in which case we will cover the return shipping costs provided the customer follows our shipping instructions. If we send replacement parts, the customer will have the option to install the replacement parts (following our provided instructions) or schedule a repair appointment for Vaask or one of our authorized service providers to conduct the repairs at the customer’s location. If we are unable to diagnose the problem remotely, or if we otherwise determine that replacement of the product is necessary, we will ship a replacement product free of charge. In these cases, the customer may choose to schedule an appointment with Vaask or one of our authorized service providers to install the replacement product.

2. Exclusions And Limitations
This Limited Product Warranty applies only to the original purchaser of a Qualifying Product. Without limiting the foregoing, the Limited Product Warranty does not apply to any Vaask products and services other than Qualifying Products; non-Vaask products, even if included or sold with a Qualifying Product; or consumables (such as hand sanitizer).

THIS LIMITED PRODUCT WARRANTY DOES NOT APPLY TO DAMAGE TO A PRODUCT OR PART OF A PRODUCT THAT HAS BEEN SERVICED, ALTERED, REFURBISHED OR MODIFIED BY ANYONE WHO IS NOT AUTHORIZED BY VAASK, NOR DOES IT APPLY TO ANY COSMETIC DAMAGE SUCH AS DISCOLORATION, SCRATCHES AND DENTS. IN ADDITION, THIS LIMITED PRODUCT WARRANTY DOES NOT APPLY TO DAMAGE OR DEFECTS CAUSED BY (A) USE WITH NON-VAASK PRODUCTS; (B) ACCIDENT, ABUSE, MISUSE, MISHANDLING, FLOOD, FIRE, EARTHQUAKE OR OTHER EXTERNAL CAUSES; (C) NORMAL WEAR AND TEAR OR AGING OF THE PRODUCT; (D) OPERATING THE PRODUCT (I) OUTSIDE THE PERMITTED OR INTENDED USES DESCRIBED BY VAASK, (II) NOT IN ACCORDANCE WITH INSTRUCTIONS PROVIDED BY VAASK, OR (III) WITH IMPROPER VOLTAGE OR POWER SUPPLY; OR (E) FAILURE TO CLEAN THE PRODUCT IN ACCORDANCE WITH VAASK’S CLEANING GUIDELINES.

No Vaask agent or employee is authorized to make any modification, extension or addition to this Limited Product Warranty. This Limited Product Warranty shall be governed by the laws of the State of Texas, USA, without regard to any conflict of laws principles that may provide the application of the law of another jurisdiction. If any provision of our Limited Product Warranty is held to be unenforceable, such provision shall be severed and the remaining provisions will remain enforceable.